FAQ

How will my transcript be delivered?
How fast will I get my transcript back?
How will my transcript be formatted?
What audio formats can you work with?
How do I send you a file?
How do I pay?
How do you work out your charges?
I have confidential/sensitive material to be transcribed.

How will my transcript be delivered?
Your transcript will be emailed back to you as a Word document in the .doc format.
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How fast will I get my transcript back?
My standard turnaround time is two working days from you receiving email acceptance of your job. If you know you need a transcript for a certain date, it’s worth letting me know in advance so I can arrange my workload accordingly. There is a limit to how much work I can handle in any one job, as I don’t outsource, so if you have more than four hours of audio to send me in one go for full transcription, it may take a little longer.
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How will my transcript be formatted?
Your transcript will be on my standard template, unless you request otherwise. Moderators/interviewers will be in bold, respondents/interviewees in normal text. In files with one to three speakers, speakers will be identified where possible, in files with four or more speakers only gender will be identified.
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What audio formats can you work with?
Most of them, is the short answer! I prefer MP3 or WMA where possible, but I haven’t yet met a file format I haven’t been able to play.
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How do I send you a file?
The easiest way is to use a service such as WeTransfer – https://www.wetransfer.com/ – which is free for files up to 2GB. If you have a massive video file, then you can either use a converter such as Switch to convert it to audio only, which will compress it down, or simply put it on CD or a USB stick and post it to me. Some clients share Dropbox files with me and I’m also set up with BigHand if you use their service.
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How do I pay?
Full details will be on your invoice, but I can accept payment by bank transfer (BACS), cheque or PayPal.
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How do you work out your charges?
I charge per minute with no minimum charge. Any long periods of silence will be taken off the total, so for example if you send me a two hour focus group to type up and the group spends twenty minutes doing a task and not talking, you’ll only be billed for an hour and forty minutes.
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I have confidential/sensitive material to be transcribed.
If you require me to sign a Confidentiality Agreement or Non-Disclosure Agreement relating to your transcription, that’s no problem. I generally archive audio files and transcripts for a year after completing the job, but they can be deleted sooner if required.
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